Frequently Asked Questions
All FRESHER DINNERS subscription plans are billed on a weekly basis, meaning that you only require
to commit to one week’s worth of Dinners!
Every Thursday at 12pm.
You can cancel for your next delivery, anytime during your subscription by logging into your account. Cancel before the cut-off date for cancellation to take effect the next week. However, if you cancel after the cut-off date, it will not be possible as ingredients and resources for your dinners have been catered for.
Cancel before the cut-off date for cancellation to take effect the next week. Subscribe again to the dinner plan you want before the cut-off date to receive dinners next week. For other requests, please write to us at eatbetter@fresher.com.sg.
Dinners are pre fixed for each day – view them here!
Our kitchen is not Halal-certified. However, we do not use any pork, lard or alcohol.
Not at the moment, but we will be exploring more options in the future!
- ‘Blast-chilling’ is the process of sending a blast of cool air through the food to quickly bring the temperature down to between 0-5degc
- Typically, cooked food must be consumed within 2-3 hours of cooking, as bacteria tends to multiply in warm temperatures.
- By using a blast chiller, it reduces the possibility of harmful bacteria growth so we can safely store it chilled and maintain the cold chain until it reaches your home for consumption.
We blast-chill our dinners to retain the food’s texture, nutrients and flavours when you heat them up at your convenience for consumption.
You can have our dinners anytime you want without having to worry about the safety and quality of the food.
No artificial anything! With the use of blast chilling, there’s no need for any stabilizers or preservatives to retain the integrity of the food.
Deliveries take place over 3 days:
Monday 3-6pm for:
Mon & Tues Dinners
Wednesday 3-6pm for:
Wed & Thurs Dinners
Friday 3-6pm for:
Fri Dinners
We practice drop off delivery, so you don’t need to be on standby at home waiting for delivery! You will receive an SMS when your dinners are delivered. The dinners stay chilled in our dinner bag for up to 2 hours.
In the case that your delivery is unsuccessful (because e.g. not being able to access your unit if intercom is not answered, security guard denies entry), a second attempt on delivery will be made on either at the end of the day, or the next day.
There will be a re-delivery charge of $15 incurred, which we will contact you for payment.
Note that our drivers will make at least 2 calls to your provided contact number before marking any deliveries as ‘unsuccessful’.
Place your dinner bag at your doorstep at your next delivery so our drivers will retrieve it.
You can update your card details in the Account page.
You can update your delivery address in the Account page.
For first-time subscription, you will be charged on the day of order.
For subsequent recurring subscriptions:
Weekly subscription – On Thursdays at 12pm
Monthly subscription – On the first day of every month
If you already have existing amount of credit in your account, the total amount of credit will be automatically deducted for your next subscription billing.
Stop stressing over your dinner.
Spend your time on things that matter. Let us take care of your dinners.